Below are the terms and conditions for Metcalfe’s Driver Training as of February 2022.
The terms and conditions listed below form a contract between the customer booking the training course, hereinafter referred to as “the Customer,” or “the trainee” and Metcalfe’s Driver Training.
All course fees must be paid in full at the time of booking unless agreed beforehand by Metcalfe’s Driver Training. Course fees can be paid by BACS, cash, or credit/debit card.
If you wish to cancel your training course, we recommend that you notify us in writing to: drivinglessons@hotmail.co.uk and wait to receive confirmation.
If you agree to start the service immediately, you will be liable for the cost of any services provided (Courses starting within a week).
Refund Terms:
If you cancel with 14 days notice you will be entitled to a full refund. Otherwise, you will be liable for the full amount of the course whether you attend or not.
The Company cannot be held responsible for a practical test being cancelled by the Driving Vehicle Standards Agency or any other reason out of reasonable control. Any rebooked courses will be charged at our usual rates. The customer is entitled to apply to the DVSA for a refund of their costs incurred by the test being cancelled, as outlined on the www.gov.uk website.
All trainees must be in possession of legal driving license requirements before the commencement of the course. The Company accepts no responsibility for trainees not complying with these requirements, which may lead to a loss of fees.
The Company reserves the right to terminate the course if we consider the trainee, while in charge of the vehicle, to be a danger to themselves, the instructor, or the general public. We also reserve the right to terminate the course if the trainee is considered to be abusive, aggressive, or under the influence of alcohol or drugs. All course fees will be forfeited.
Should the trainee miss any days of training on their course for any reason other than due to fault on the part of the Company, the course option will be classed as null and void. No course fees will be refunded in such circumstances by the Company as it will have been unable to sell the course elsewhere. The lessons will start and finish at the agreed time. Should the trainee show up late for any lessons, the lessons will not run on.
The Company, acting reasonably, will determine when training cannot proceed due to traffic conditions or adverse weather or any other event beyond the reasonable control of the Company. The Company cannot be responsible for the cancellation of part of the course due to such events. The Company accepts no liability for any other losses or expenses suffered by the Customer due to cancellation in such circumstances.
Car parking is free to trainees. However, other than loss caused by your own negligence, the Company cannot be held responsible for any loss of personal effects the customer may leave in their vehicle, the training vehicle, or on Company premises.
Should the trainee not reach the Driving Standards Agency practical test standard within the course period, the Company reserves the right to refuse the use of the training vehicle for the practical test. In this case, all remaining course fees will be forfeited.
The trainee must produce to the practical test driving examiner a form of photographic ID, their current valid driving license, and if possible their theory test pass certificate. Failure to do so will result in the test being cancelled, and fees paid will be forfeited.
Where our contract with the Customer is to provide driving tuition only, it is the responsibility of the Customer to ensure that the vehicle they present for the test is suitable for the test and training purposes and is fully covered by a valid policy of insurance that satisfies the requirements of the relevant legislation. Failure to comply with this clause and all applicable legislation will lead to the termination of the course, and unless any part of the course can be sold elsewhere, all course fees will be forfeited.
Eligibility – It is your responsibility to make sure you are eligible for this course. If you book or complete the course and you are not eligible, your course will not be valid, but you will still have to pay in full.
Nothing in these terms is intended to affect your rights regarding the quality of our services or any products that we supply to you. Should you require more information regarding these rights, please contact either the Citizen’s Advice Consumer Service or your Local Authority Trading Standards Service for further advice.
Terms and conditions are subject to change, and it is the customer’s responsibility to keep up to date.
